Please read carefully, as this Agreement governs your registration and participation in any products or services (sometimes referred to as the "Program") offered by Jec Ballou (sometimes referred to as the "Company"). By purchasing our products or participating in our programs, you (sometimes referred to as "Client") agree to the following terms and conditions:

1. PROGRAM

Jec Ballou agrees to provide course content, training materials, and other educational resources designed to help clients improve equine training techniques, biomechanics, and movement strategies. The Client agrees to abide by all policies and procedures outlined in this Agreement as a condition of participation in any of our programs.

2. DISCLAIMER

Client understands that Jec Ballou is not acting as a veterinarian, medical professional, therapist, lawyer, accountant, or financial advisor. The information provided in our programs is for educational purposes only and is not intended to diagnose, treat, or cure any condition in either humans or horses. If you or your horse experience health concerns, you should consult a qualified professional.

Client acknowledges that neither Jec Ballou nor the Company guarantees specific results, including but not limited to:

• Changes in a horse’s health, soundness, or behavior.

• Success in training, horse performance, or competition results.

• Personalized coaching or consultation beyond what is explicitly stated in the program description.

• Access to Jec Ballou’s full network of contacts, trainers, or industry professionals.

The relationship between the Client and the Company is limited to the duration of the purchased program.

3. FINANCIAL OBLIGATIONS

Client is responsible for completing all payment plans associated with any product or service they purchase. Failure to complete payments may result in suspension or termination of program access. The Company reserves the right to seek recovery of unpaid balances through a collection agency or legal action.

4. METHODS OF PAYMENT

We accept major credit and debit cards, including Visa, Mastercard, and American Express. If the Client opts for a payment plan, they authorize recurring charges to their payment method.

5. REFUND POLICY

All sales are final unless a refund policy is explicitly stated on the product enrollment page. If a refund policy is offered, the Client must submit a written request within the specified period.

If no refund policy is stated, the purchase is non-refundable, and no exceptions will be made.

Clients who choose a payment plan and do not request a refund within the designated refund period must complete all payments as agreed.

The Company reserves the right to deny refund requests if a Client downloads training materials (including PDFs, videos, and other resources) and then immediately requests a refund. This policy is in place to prevent misuse of intellectual property.

6. CONFIDENTIALITY

Both Parties agree to treat all shared information as confidential.

This includes, but is not limited to:

• Training methods, exercises, and course content.

• Private discussions between program participants.

• Training strategies or personal experiences shared.

The Client agrees not to share, reproduce, or disclose confidential materials outside the program setting. Any unauthorized distribution of proprietary content will result in immediate removal from the program and possible legal action.

7. CLIENT RESPONSIBILITY

The Client acknowledges that results will vary based on their individual effort, experience, and application of training methods. Jec Ballou does not guarantee specific outcomes, and participation in our programs does not create a business partnership or guarantee professional success.

The Client assumes full responsibility for their progress and any outcomes related to their participation.

8. LIMITATION OF LIABILITY

Client agrees that they are using the Company's services at their own risk. The Company shall not be liable for any injury, accident, or loss—including but not limited to horse-related incidents, property damage, or financial losses—arising from participation in any program.

By participating, the Client releases the Company, its employees, representatives, and affiliates from any and all legal claims related to their use of Company services.

9. NON-DISPARAGEMENT

Both Parties agree not to engage in any conduct or communication that is designed to harm the reputation of the other. This includes but is not limited to:

• Posting negative reviews or defamatory statements online.

• Making false claims about the Company, its programs, or its representatives.

The Client acknowledges that violating this provision may result in legal action.

10. INTELLECTUAL PROPERTY

All program materials—including videos, PDFs, courses, and other content—are copyrighted by Jec Ballou. The Client receives a single-user license to access these materials and may not:

• Share, distribute, or resell program materials.

• Modify or claim ownership of Company content.

• Use Company materials to create their own commercial products.

Unauthorized use of intellectual property will result in legal action.

11. FORCE MAJEURE

In the event of unforeseen circumstances (such as natural disasters, travel restrictions, or technical failures), the Company may adjust or reschedule program offerings. The Client agrees that the Company is not liable for interruptions beyond its control.

12. SEVERABILITY & WAIVER

If any provision of this Agreement is found to be invalid, the remaining provisions will still apply. The failure of either Party to enforce any provision does not constitute a waiver of that right.

13. MODIFICATION OF TERMS

The Company reserves the right to update these Terms & Conditions at any time. All modifications will be posted on the Website, and continued participation in Company programs indicates acceptance of the updated terms.

14. TERMINATION

The Company reserves the right to terminate a Client’s participation in a program without refund if the Client:

• Engages in disruptive behavior.

• Violates any provisions of this Agreement.

• Uses program content in a way that infringes on Company rights or the rights of others.

The Client is still responsible for completing all outstanding payments, even if their participation is terminated.

15. DISPUTE RESOLUTION

If a dispute arises, both Parties agree to resolve it through good-faith negotiation. If unresolved, disputes will be settled through binding arbitration under the laws of the State of California, United States of America.

Any claims must be filed within 100 days of the incident, or the right to claim is forfeited.

16. CONTACT INFORMATION

For any questions about these Terms & Conditions, please contact us at:

Email:[email protected]

Address: PO Box 274 Soquel, CA 95073

By purchasing or participating in our programs, you acknowledge that you have read, understood, and agree to these Terms & Conditions.